Expert Mobile Support When You Need It Most
Independent telecommunications consultants helping UK mobile customers navigate contracts, upgrades, billing questions, and account management with clarity and care.
How We Help Mobile Customers
Straightforward, jargon-free support for all things mobile — from contracts to billing and everything in between.
Contract Renewals
Approaching the end of your contract? We'll help you understand your renewal options, compare plans, and make an informed decision about what's right for you.
Device Upgrade Guidance
Thinking of upgrading to a new device? We provide clear, impartial information about handset options, tariff implications, and what to expect from the upgrade process.
Billing & Account Queries
Confused by a bill or unexpected charge? Our team can help you understand your statement, clarify charges, and guide you on the next steps to resolve any discrepancy.
SIM-Only Information
Interested in a SIM-only deal? We'll explain your options clearly — from monthly rolling contracts to annual plans — so you can choose with confidence.
Account & Technical Support
Issues with your account settings, number, or service? We provide guidance to help you navigate support channels and get issues resolved efficiently.
General Telecoms Advice
Whether you're switching networks, managing a family plan, or just want impartial telecoms advice, our knowledgeable team is here to help.
Simple, Transparent Support
No hidden agendas. No confusing jargon. Just straightforward, honest help for mobile customers.
Give Us a Call
Call us free on 0800 652 1858 during business hours. Our friendly team will answer promptly and listen to your needs.
Explain Your Situation
Tell us what you need — whether it's a billing question, upgrade enquiry, or contract query. We'll take the time to fully understand your situation.
Receive Clear Guidance
We'll provide honest, straightforward information and guidance. No pressure, no upselling — just helpful, transparent advice.
Move Forward Confidently
Armed with the right information, you'll be able to make an informed decision about your mobile service. We're here if you need follow-up support.
⚠️ Important Notice: Mobile Solutions is an independent telecommunications support business and is not affiliated with, endorsed by, authorised by, or officially connected with O2, Virgin Media O2, or any other mobile network operator. We are a separate company providing independent information and assistance services. All trademarks, brand names, and logos belong to their respective owners.
About Mobile Solutions
An independent UK telecoms support company built on transparency, honesty, and genuine customer care.
Who We Are
Mobile Solutions is an independent telecommunications support and information company based in Burnley, Lancashire. We exist to help UK mobile customers navigate the often confusing world of mobile contracts, billing, and account management.
We are not a mobile network operator, and we are not affiliated with O2, Virgin Media O2, or any other network. We are an independent advisory and support service — a team of knowledgeable telecoms professionals who help customers understand their options, rights, and next steps.
Our Mission
To provide clear, honest, and helpful telecoms guidance to UK mobile customers — free from corporate agendas, network bias, or high-pressure sales tactics.
We believe every mobile customer deserves straightforward answers and genuine support. Whether you're confused about a bill, unsure about renewing your contract, or simply need someone to explain your options clearly, we're here to help.
- Transparent, independent advice with no network bias
- UK-based team with real telecoms knowledge
- Free freephone support line — no call charges
- Commitment to GDPR and data privacy best practices
- Clear complaints procedure and escalation process
- Honest, jargon-free communication at all times
Business Information
⚠️ Independence Statement: Mobile Solutions is an independent telecommunications support business and is not affiliated with, endorsed by, authorised by, or officially connected with O2, Virgin Media O2, or any other mobile network operator. All trademarks and brand names belong to their respective owners.
Our Services
Independent telecoms support and information for UK mobile customers. Clear guidance, no pressure.
Contract Renewal Support
When your mobile contract is coming to an end, understanding your options can be complex. We provide clear, impartial guidance on what renewal typically involves — helping you understand tariff structures, minimum term commitments, and how to assess what's right for you. We do not make decisions for you; we help you make informed decisions yourself.
Device Upgrade Guidance
Ready for a new handset? We can help you understand the upgrade process — including typical timelines, what to expect regarding your existing contract, and the key questions to ask before committing. We provide information, not sales pressure.
SIM-Only Plan Information
SIM-only deals can be excellent value, but there's a lot to consider: data allowances, roaming, contract length, and network compatibility. We'll explain the landscape clearly so you can approach your network provider with confidence and the right questions.
Billing Query Assistance
Confused by charges on your bill? We can help you understand how mobile billing typically works, what common charges mean, and how to raise a billing dispute with your network provider effectively. We'll guide you through the process step by step.
Account Management Help
From understanding your account settings to navigating online portals, we can provide guidance on how to manage your mobile account more effectively. If you're having difficulty accessing account features, we'll help you identify the right support channels.
PAC Code & Porting Advice
Thinking of switching networks and keeping your number? We can explain the PAC (Porting Authorisation Code) process, timelines, and what to expect — ensuring you don't lose service or your existing number during a network switch.
Consumer Rights Information
As a UK consumer, you have rights under the Consumer Rights Act, Ofcom regulations, and your network's own Code of Practice. We can help you understand what those rights are and how to exercise them if you feel they've not been respected.
General Telecoms Consultation
Not sure what you need? Simply give us a call and explain your situation. Our knowledgeable team will listen, help you understand the landscape, and point you in the right direction — completely free of charge.
ℹ️ Please note: Mobile Solutions provides information and guidance services only. We are an independent company and are not able to access your mobile account, make changes on your behalf, or act as a direct representative of any mobile network. For account-specific actions, you will need to contact your network provider directly. We are here to help you prepare, understand your options, and navigate that process more effectively.
Contact Us
Get in touch with our friendly UK-based support team. We're here to help.
Get In Touch
We'd love to hear from you. Call, email, or send us a message.
Burnley, BB10 3DA
United Kingdom
Send Us a Message
Fill in the form below and we'll respond within one working day.
By submitting this form, you agree to our . We will only use your information to respond to your enquiry and will not share it with third parties for marketing purposes.
Privacy Policy
How Mobile Solutions collects, uses, and protects your personal data
Last updated: January 2025 · Governing law: England & Wales
Mobile Solutions is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Mobile Solutions ("we", "us", "our") is an independent telecommunications support and information company. Our registered address is 41 Williams Road, Burnley, BB10 3DA, United Kingdom. You can contact us at support@mobiles-solutions.site or by calling 0800 652 1858.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, phone number, postal address
- Enquiry data: the content of messages you send us and records of telephone calls (if applicable)
- Technical data: IP address, browser type, operating system, referring URLs, and pages visited on our website (via cookies)
- Communications data: email correspondence and contact form submissions
We do not collect sensitive personal data (such as financial account details, health data, or network account credentials) unless strictly necessary and with your explicit consent.
3. How We Collect Your Data
- When you fill in a contact form on our website
- When you call our support line
- When you send us an email
- Automatically through cookies and similar technologies when you visit our website
4. Why We Use Your Data (Legal Basis)
- To respond to your enquiry (Legitimate Interest / Contract Performance): We use your contact details and enquiry information to provide the support service you have requested.
- To comply with legal obligations: We may need to retain certain records to comply with applicable laws.
- Website analytics (Legitimate Interest): We use anonymised or aggregated data to understand how our website is used and to improve it.
- Marketing (Consent): We will only send you marketing communications if you have explicitly opted in. You can withdraw consent at any time.
5. Cookies
We use cookies and similar tracking technologies on our website. Please refer to our for full details on what cookies we use and how to control them.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
- Enquiry records: up to 12 months from the date of last contact
- Complaint records: up to 6 years in line with legal limitation periods
- Financial records (if any): 7 years in line with HMRC requirements
7. Sharing Your Data
We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers (such as website hosting or email platforms) who process data on our behalf under data processing agreements. We may also disclose data where required by law or to protect our legal rights.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access – request a copy of the data we hold about you
- Right to rectification – request correction of inaccurate data
- Right to erasure – request deletion of your data ("right to be forgotten")
- Right to restriction – request we limit how we use your data
- Right to data portability – request your data in a portable format
- Right to object – object to processing based on legitimate interests
- Right to withdraw consent – where processing is based on consent
To exercise any of these rights, contact us at support@mobiles-solutions.site. We will respond within 30 days.
9. Complaints to the ICO
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.
11. Contact Us
Mobile Solutions, 41 Williams Road, Burnley, BB10 3DA · 0800 652 1858 · support@mobiles-solutions.site
Terms & Conditions
Terms governing your use of the Mobile Solutions website
Last updated: January 2025 · Governing law: England & Wales
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Mobile Solutions website at mobiles-solutions.site ("Website") and the information and support services provided by Mobile Solutions ("we", "us", "our"). By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
2. Who We Are
Mobile Solutions is an independent telecommunications support and information company based at 41 Williams Road, Burnley, BB10 3DA, United Kingdom. We are not a mobile network operator and are not affiliated with, endorsed by, or officially connected to O2, Virgin Media O2, or any other mobile network operator.
3. Nature of Our Services
We provide information, guidance, and support assistance to UK mobile customers. Our services are informational and advisory in nature. We do not:
- Have access to your mobile network account
- Act as a representative or agent of any mobile network
- Make contractual changes to your mobile account on your behalf
- Provide regulated financial advice
Any actions taken based on information or guidance provided by us are taken at your own discretion and responsibility.
4. Intellectual Property
All content on this Website, including text, graphics, logos, and design, is the property of Mobile Solutions or used with permission. You may not reproduce, distribute, or use our content without prior written consent. All third-party trademarks, brand names, and logos referenced on this Website belong to their respective owners. No licence or right is granted to you in respect of any third-party intellectual property.
5. Accuracy of Information
We endeavour to ensure that information on our Website is accurate and up to date. However, the telecommunications industry changes frequently, and we cannot guarantee that all information is current or complete. You should always verify information directly with your network provider before making any decisions.
6. Limitation of Liability
To the fullest extent permitted by law, Mobile Solutions shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our Website or reliance on information provided by us. Our total liability to you in respect of any claim shall not exceed £100.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited by law.
7. Third-Party Links
Our Website may contain links to third-party websites. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
8. Privacy
Your use of our Website is also governed by our , which is incorporated into these Terms by reference.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We may update these Terms at any time. The latest version will always be available on this page. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.
11. Contact
Mobile Solutions, 41 Williams Road, Burnley, BB10 3DA · 0800 652 1858 · support@mobiles-solutions.site
Refund Policy
Our fair and transparent approach to refunds
Last updated: January 2025
Mobile Solutions primarily provides information and support services, many of which are provided free of charge. This policy applies where any fees have been charged for a specific service.
1. Overview
We are committed to providing high-quality service and resolving any issues fairly and promptly. If you are not satisfied with a paid service you have received from Mobile Solutions, please contact us and we will work with you to find a fair resolution.
2. Eligibility for a Refund
You may be eligible for a refund if:
- The service purchased was not delivered as described
- You have been charged incorrectly or in error
- You cancelled a service within 14 days of purchase (where the service is a digital or subscription service covered by consumer distance selling regulations)
- There was a material failure in the quality of service provided
Refunds will not typically be issued where:
- The service has been fully delivered and you have chosen not to act on the guidance provided
- The dissatisfaction relates to an outcome beyond our control (e.g. a decision made by your network provider)
- A refund request is made more than 30 days after the service was provided, unless there are exceptional circumstances
3. Your Right to Cancel (14-Day Cooling Off)
Where applicable under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of purchasing a service without giving a reason. Please note that if you have requested that the service commence within the 14-day cancellation period and the service has been fully performed, this right may be lost.
4. How to Request a Refund
To request a refund, please contact us within 30 days of the transaction date:
- Phone: 0800 652 1858 (Mon–Fri 9am–6pm, Sat 10am–4pm)
- Email: support@mobiles-solutions.site
Please include your name, contact details, the date of the transaction, and a brief explanation of your request.
5. Processing Timeframes
- We will acknowledge your refund request within 2 working days
- We will provide a decision within 5 working days
- Approved refunds will be processed within 14 days via the original payment method
6. Disputes
If you are not satisfied with our decision, you may escalate your complaint in accordance with our .
Disclaimer
Important information about the nature of our business
Last updated: January 2025
⚠️ Independence Statement: Mobile Solutions is an independent telecommunications support business and is not affiliated with, endorsed by, authorised by, or officially connected with O2, Virgin Media O2, or any other mobile network operator. All trademarks, brand names, and logos belong to their respective owners. Mobile Solutions has no commercial relationship with O2 UK Limited, Virgin Media O2, or any associated entity.
1. Who We Are
Mobile Solutions is an independent company based in Burnley, Lancashire. We provide information and support assistance to UK mobile customers. We are not a mobile network, not a network reseller, and not an official service centre for any mobile network operator.
2. No Affiliation with Mobile Networks
Any reference to mobile networks, network services, or network products on this website is for descriptive and informational purposes only. Mobile Solutions is not an authorised dealer, agent, partner, or representative of any mobile network operator. Reference to network names does not imply any association, endorsement, or commercial relationship.
3. Third-Party Trademarks
All third-party trademarks, trade names, brand names, logos, and service marks mentioned or referenced on this website are the property of their respective owners. Mobile Solutions makes no claim to these marks, and their mention does not imply any sponsorship or endorsement of Mobile Solutions by those organisations.
4. Information Accuracy
While we take care to provide accurate information, the telecommunications industry changes rapidly. Information on this website may not always reflect the most current offerings, policies, or prices from network operators. You should always verify information directly with the relevant network provider before making any decisions.
5. No Professional or Legal Advice
Nothing on this website or communicated by our team constitutes legal, financial, or regulatory advice. If you need professional advice regarding your consumer rights or financial matters, you should consult an appropriately qualified professional.
6. Limitation of Liability
Mobile Solutions accepts no liability for decisions made based on information provided through this website or our support services. We provide information in good faith, but all decisions and actions taken remain the responsibility of the individual.
7. Contact
For any questions regarding this disclaimer, contact us at support@mobiles-solutions.site or 0800 652 1858.
Complaints Procedure
We take all complaints seriously and are committed to resolving them fairly and promptly
Last updated: January 2025
We want to ensure every customer has a positive experience. If you are unhappy with any aspect of our service, please let us know — we want the opportunity to put things right.
How to Make a Complaint
You can submit a complaint through any of the following channels:
- Phone: 0800 652 1858 (Mon–Fri 9am–6pm, Sat 10am–4pm)
- Email: support@mobiles-solutions.site
- Post: Mobile Solutions, 41 Williams Road, Burnley, BB10 3DA
To help us investigate your complaint quickly and thoroughly, please include:
- Your name and contact details
- A clear description of your complaint
- The date(s) the issue occurred
- Any relevant reference numbers or correspondence
- What outcome you are seeking
Our Complaints Process
Acknowledgement
We will acknowledge receipt of your complaint within 2 working days of receiving it. You will receive a reference number and the name of the person handling your complaint.
Investigation
We will thoroughly investigate your complaint. This may involve reviewing call recordings, correspondence, and internal records. We aim to complete our investigation within 5 working days.
Resolution
We will provide a written response within 10 working days of receiving your complaint, setting out our findings and any proposed resolution. Where complex investigations are required, we may need up to 28 days and will keep you informed of progress.
Escalation
If you are not satisfied with our response, you may ask for your complaint to be reviewed by a senior member of our team. Please request this in writing within 14 days of receiving our initial response.
External Resolution
If your complaint remains unresolved after 8 weeks, or if you have received our final position letter and remain unsatisfied, you have the right to seek external dispute resolution through appropriate consumer bodies or regulatory authorities. For data protection matters, you may also contact the ICO at ico.org.uk.
Our Commitment
We are committed to:
- Treating all complaints with respect and seriousness
- Investigating complaints impartially and thoroughly
- Communicating clearly and promptly throughout the process
- Learning from complaints to improve our services